Shippment

When items are sent to the buyer, they will be insured for the full purchase price. Shipping is done via United States Postal Service. No items will be shipped to a Post Office Box. The buyer is responsible for the shipping charges between Fur Outlet and the buyer.

Please Note: We do not guarantee delivery by a specified date. We’ll do our best to work with you and deliver items if you need them by a specific date, but please do not rely on this unless we explicitly guarantee the delivery.

All items that are shipped to Fur Outlet – whether a return, garment for alteration/storage, or otherwise – must be fully insured and traceable. Most major carriers provide some kind of tracking mechanism – check with your carrier of choice for details. If you intend to use the United States Postal Service, please request “Delivery Confirmation”.

Fur Outlet will not be held accountable in any way, shape, or form for items that are lost or damaged during shipment. All items must be sent to us via an insured, traceable method for this reason (see previous paragraph).

The customer is responsible for all shipping/handling charges between Fur Outlet and the customer, unless specifically stated otherwise. This includes sales, returns, exchanges, and all other transactions involving shipment, unless otherwise stated.

Inspection Period

The buyer will have one day to inspect their purchase. Package tracking will be used to determine the date the item was received (see “shipment”). If a return or exchange is to be made, it must be shipped back to us within this one day inspection period. (We don’t need to have the package in our hands within one day, but there must be clear evidence that it was shipped back within that timeframe.)

Returns

All returns must be shipped back to Fur Outlet within the inspection period. If the product is received as sent, in “new” condition, a store credit will be issued. If the product is damaged in any way unrelated to shipment, the buyer will be obligated to pay for repairs or to purchase the item.

All returns must be insured during shipping for the full purchase price of the item – if the item is not insured, a 15% penalty charge may be deducted from the original payment. This is to protect against loss or damage of the item during transit. Returns which are shipped back to Fur Outlet without a tracking number and/or delivery confirmation will be refused and returned to the customer at their expense. (We need to be able to verify the time elapsed from original delivery to time of return shipment in order to process refunds, credits, or exchanges.

The customer is responsible for all shipping/handing charges between Fur Outlet and the customer. That is, when items are returned or exchanged, the customer is responsible for the shipping/handling charges involved with the return of the item, or the shipment of a replacement item.

All returns are subject to a 20% restocking fee.

All sale items must be paid in full, option for layaway for items on sale is not available.

Garments with an applied monogram are returnable for store credit only. Additionally, there is a $150 alteration fee charged for the installation of a new lining (necessary to remove the monogram).

Custom-made garments are not returnable, as custom work is tailored to one specific individual. We do not offer refunds or exchanges for custom made garments. All custom-made garments are manufactured to the measurements provided by the customer – if the garment does not fit as expected, the customer will be responsible for the cost of alterations. (Instructions for taking accurate measurements are available here.)

Items in our discontinued or “close out” category can be exchanged or returned for store credit only. We do not offer refunds on these items.

Store credits are valid for one year from date of issue; if they are not used within one year, they will expire.

Escrow also know as Vintage Items: Vintage is a Pre-Owned Or Estate Piece One Of a kind, From Our Fur Collections “Sold as Is”. In addition, Escrow items are pre-owned, vintage, estate or used items, one of a kind. We act as a “middle man” in escrow transactions to protect both the buyer and seller. Our policy regarding escrow returns can be found here.

Vintage items can only be purchased by paying via a U.S.P.S Money Order Only. No exceptions.

Special Sale Items: Special sales, made available through our mailing list, print material, coupons, or other means, may be subject to their own terms and conditions. See sale information for details.

Auction Items

Items offered for sale via online auctions fall into two categories: discontinued and “close out” items, and promotional items.

Unfortunately, we do not accept returns for these items. All auction sales are final. Please keep this in mind while bidding, and contact us before placing a bid if you have any questions. Above all, we want you to be happy with your purchase, so please don’t hesitate to contact us if you have any concerns.

Your bid on an auction item is a contract. Place a bid only if you’re serious about purchasing the item. If you are a winning bidder, you will enter into a legally binding contract to purchase the item.

Lay Away

No interest charges.

Payments may be made by credit card, personal check, USPS money order, and certified bank check (cashier’s check).

Easy monthly payments. You may pay as often as you wish, but a minimum of one payment must be made each month.

The first payment must be at least 10% of the total purchase price ($50.00 minimum if paying by credit card).

The minimum payment made each month will be no less than $50.00 ($50.00 minimum if paying by check, credit card or money order).

There is a Cancellation Fee of 15%. If you decide to change your purchase order you will have to pay a fee of 10%.

There is a Restocking Fee of 20% if the fur material has been purchased and you wish to cancel your order.

The lay-away must be completed within one (1) year.

First payment must be received within 10 (10) days from initial order.

If no payment is received within ninety (90) days, lay-away is forfeited; the initial deposit and any previous payments will not be refunded.

Please note if you wish to be auto-rebilled then you are bound to the autorebill. You can not remove the auto rebill status, so please be sure you want to be rebilled automatically. Thanks.

Your e-mail address and invoice number must be included with all payments.

If paying by personal check, check(s) must clear our bank before merchandise will be shipped.

All payments should be made payable to “Fur Outlet”.

All payments to be sent to:

furoutlet.com
Attn: Lay-Away Dept.
353 Park Ave.
Weehawken, NJ 07086
USA

Privacy

Our privacy policy is available separately, you can view it here.

How do I get in touch with you?

You can reach us through e-mail at: info@furoutlet.com

Οr by “snail” mail:

Englishtown Auction
90 Wilson Avenue
Green Building, #12
Englishtown, New Jersey
07726
USA

What do those measurements mean?

Length
From the base of the neck to the bottom of the garment.

Crossback
From the end of the shoulder to end of the shoulder.

Sleeve
From the base of the neck (i.e., where the neck joins the shoulder) to the knuckle of the index finger, arms hanging straight down.

Sweep
From edge to edge around the bottom of the garment.

How do I take my own measurements?

The vast majority of our inventory is new. They have never been worn, they are direct from the manufacturer.

We do have a small selection of items with defects, which are available at a vastly discounted price.

Also, we do have a collection of preowned coats & jackets. Contact us with your measurements and what you’re looking for, and we’ll see what we can do.

Additionally, we have an escrow service. You can find great bargains on used garments, or list your own!

Do you have a web site or catalog?

A web site is currently in the design stage. You’re looking at it! For more information on the web site, click here.

We do not have a print catalog available currently. We’re estimating sometime after the web site Keep your fingers crossed.

Do you offer repairs, alterations, cleaning or storage?

Yes, we can accommodate on all counts.

Cold storage is available for the entire year for only $25.00. Each item is insured for $100.00. If you have home owner’s insurance, you’re probably already covered for the entire cost of the garment. If you do not, pleasecontactus for rates.

(Additionally, you may want to have an appraisaldone so that your garment can be insured.)

Cleaning is available for $25.00.

For alterations and repairs, please contactus directly for details.

Can you give me an appraisal for my garment?

Appraisals are available for your garments for a $50.00 fee.

“Appraisal” gives you a certified document detailing the exact retail value of your item. This can be used for insurance purposes or resale.

Contact us for specific details

Boa Questions

Q:
Why are some boas more expensive than others?

A
:
Generally, the more expensive boas are made from a higher quality skin. They are also usually a bit wider.

Q:
What are boas lined with?

A
:
Boas are lined with grosgrain or velvet.

Main Entry: gros�grain
Pronunciation: ‘grO-“grAn
A strong close-woven corded fabric usually of silk or rayon and often with cotton filler.

— Compliments of Merriam-Webster

Q:
Are the boas made from one split skin, or two skins?

A
:
They’re made from one skin.

Do you have..? Is this available in size..?

Yes! :)

We’re able to satisfy the vast majority of our customers in this regard. Send us e-mail with your measurements and a description of what you’re looking for – – we have many types of fur available.

What sort of shipping do you use?

By default, we use the United States Postal Service (USPS) for shipping. All items are insured for the total purchase price of the garment – – for your protection, and ours.

Please Note: We cannot ship to Post Office Boxes!

How can I track my shipment?

Once payment has been received and your item has been shipped, you will be issued a tracking number via e-mail. You can track the status of your delivery by using the USPS online tracking page.

How do I care for my fur?

These questions and more can be answered here: www.fur.org

Accordion Panel

“Underfur” is the thick lower layer of the fur.

What's your privacy policy?

For each visitor to our web site, our server automatically recognizes and collects only the visitor’s domain name, not their e-mail address.

We do collect information about, and review, what pages visitors access or visit. We keep this information strictly confidential, and it is only used to improve the web site

E-mail addresses may be used for our marketing purposes, and are not provided to any third parties. If you do not wish to receive e-mail from us, please e-mail webmaster@furoutlet.com, or remove yourself from our mailing list by clicking below.

Information provided by persons while ordering merchandise from our online store, including name, postal address, e-mail address, phone number, and credit card information is kept confidentially and it not provided to any third parties, except to process customer’s credit card for payment.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line or other information if that person requests us to contact them.

We do not sell, lend, rent, or otherwise disclose any information to any third parties.

How can I remove myself from the mailing list?

There’s a link at the bottom of every piece of mail we send that will remove you automagically.

How does on-line ordering work?

At present, we handle on-line ordering through a “shopping cart” system. You can pay on-line using your major credit card. (Visa, Mastercard, American Express, Discover)

When you view the items in the catalog, you can click the “Add to Cart” link to add the item to your shopping cart.

To review the contents of your shopping cart, click on the “Cart Contents ” link in the top center of your screen. You can then remove items you don’t want, or adjust the quantity you’d like to purchase.

When you’re done shopping, click on the “Check Out” link on the top right of your screen. You’ll be able to review the contents of your shopping cart, and proceed to the payment form. If you’d like to make any changes, click on “Cart Contents” at the top of your screen to remove an item or change the quantity.

By default, every transaction is encrypted to protect your credit card information, using SSL encryption. When you’re viewing an encrypted page, there will be a small “lock” icon at the bottom of the page to let you know that the connection is secure. To take advantage of encryption, you must be using a browser that supports this feature – – you can test your browser’s compatibility here.

If your browser doesn’t support SSL, we recommend Microsoft’s Internet Explorer, available for free!

If you don’t want to submit your credit card information over the Internet, you may mail us the information via regular postal mail. Click herefor the consent form.

At present, all on-line ordering is done via major credit card. Instant check verification is on the horizon, but it isn’t here yet – – if you’d like to pay by check or money order, please contact usdirectly about the items you’re interested in. Please note that a money order is the fastest way to complete your order if you’d like to go this route – we have to wait for checks to clear the bank, and that incurs an additional 14 day waiting period (plus the shipping time, plus the time to mail the check to us).

Please note that New Jersey residents must add sales tax to the total purchase price. When using the on-line form, this is done automatically.

Shippingrates for on-line ordering are predetermined for the United States via USPS. If you would like your item to be shipped internationally, or to Hawaii or Alaska, you can contact usdirectly about the item you’re interested in, or fill out the on-line ordering form as it is – – we will contact you via e-mail to confirm the total price before your credit card is charged.

What is vintage?

Vintage is pre-owned also know as used fur.

Beaver

Sheared: Soft, velvety texture, evenly sheared. Often dyed in new fashionable colors. Very durable. More expensive than long-haired (natural) beaver, because the top of the fur is sheared, exposing the underfur.

Natural: Long, lustrous guard hairs over thick underfur.

Chinchilla

A short, dense, soft fur with lustrous slate blue guard hairs and dark underfur. Difficult to manufacture, rarer than sable. Requires a lot of care, but nothing is softer than chinchilla.

Coyote

A long-haired fur, often pale gray or tan in color, with thick, soft underfur. Very durable. Usually used for men’s garments.

Ermine

Very silky white guard hairs and a dense underfur. The fur of European royalty. Rare and expensive.

Fisher

An unusual wild long-haired fur from North America. Silky guard hairs in brown to blackish tones and thick underfur. Very durable. A low-key “prestige” fur.

Fitch

Long guard hairs over light colored underfur. Color ranges from pale beige to orange tones, with black markings. Very similar to mink.

Fox

Traditionally the second-most popular fur garment sold in North America. The widest range of natural colors of any fur except mink. Long, lustrous guard hairs with thick, soft underfur. Fox varieties include silver, cross, crystal, blue, red, gray and white. Can also be dyed in a wide variety of colors.

Lamb

Broadtail: A natural flat moiré pattern. Natural colors include brown, black and gray. Often dyed in more exotic colors. Sleek, lightweight, shiny and flat as fabric but with a slight wave.

Mongolian: Very long, wavy, silkyguard hairs. It’s natural color is off-white, but it is often dyed. The flashiest of furs, Mongolian Lamb is the only long-haired fur that is curly.

Mouton: Pelts are sheared closely for a soft, thick, flat fur.

Persian: From karakul sheep raised in Central Asia to Southwest Africa. Fur features flat silky curls. Natural colors are black, brown and gray.

( See also: Shearling )

Lynx

Canadian: Displays creamy white tones with characteristic darker markings.

Russian: The widest and softest of this very long-haired fur with very subtle beige markings. The whiter the fur, the higher the value.

Marten

American: Long silky guard hairs and dense underfur. Color ranges from blue-brown to dark brown.

Baum: Softer, silkier and shinier than American marten. A soft, gold look somewhere between golden sable and gold-dyed mink.

Stone: The finest marten. Thick, soft guard hairs and a bluish-brown cast with pale underfur.

Mink

The most popular of all furs sold worldwide. Soft and lightweight with lustrous guard hairs and dense, soft underfur. Primarily farm-raised, mink remains the most popular fur. Female pelts are smaller in size and have a softer, silkier feel than the larger male pelts. Mink can be dyed a wide range of colors and may be sheared for sporty, casual look. Very durable.

Muskrat

Full and thick with a black stripe and a pale beige side. Often sheared for a sporty, lightweight feel.

New Jersey: Lighter in weight with contrasting colors.

Northern: Strong, longer guard hairs and heavy, thick underfur. Often worked skin-on-skin.

Southern: Flatter with little underfur, usually pale in color.

Nutria

A wild fur, usually from North or South America. Similar to beaver, it is often sheared for a sporty, more lightweight feel. The underfuris very soft and plush. A popular fur for linings and trims, it is frequently dyed in a variety of colors.

Opossum

Usually woolly and coarse and used as a raincoat liner or for a men’s garments.

American: Long, silvery black-tipped guard hairs with thick underfur.

Australian: Short, dense, plush-like fur, with colors ranging from yellow-gray to natural brown.

Otter

A mid-length wild fur with extremely shiny coat. Usually reserved for men’s garments.

Ponyskin

Calfskin. Used as a flat, shiny fur for skirts, suits and outerwear.

Rabbit

Generally medium length guard hairs in a variety of natural colors. Often sheared or grooved. Not very durable, sheds easily.

Raccoon

Calfskin. Used as a flat, shiny fur for skirts, suits and outerwear.

Sable

Calfskin. Used as a flat, shiny fur for skirts, suits and outerwear.

Shearling

Calfskin. Used as a flat, shiny fur for skirts, suits and outerwear.

Squirrel

Calfskin. Used as a flat, shiny fur for skirts, suits and outerwear.

Tanuki

Calfskin. Used as a flat, shiny fur for skirts, suits and outerwear.

Weasel

Calfskin. Used as a flat, shiny fur for skirts, suits and outerwear.