All returns must be shipped back to Fur Outlet within the inspection period. If the product is received as sent, in “new” condition, a store credit will be issued. If the product is damaged in any way unrelated to shipment, the buyer will be obligated to pay for repairs or to purchase the item.
All returns must be insured during shipping for the full purchase price of the item – if the item is not insured, a 15% penalty charge may be deducted from the original payment. This is to protect against loss or damage of the item during transit. Returns which are shipped back to Fur Outlet without a tracking number and/or delivery confirmation will be refused and returned to the customer at their expense. (We need to be able to verify the time elapsed from original delivery to time of return shipment in order to process refunds, credits, or exchanges.
The customer is responsible for all shipping/handing charges between Fur Outlet and the customer. That is, when items are returned or exchanged, the customer is responsible for the shipping/handling charges involved with the return of the item, or the shipment of a replacement item.
All returns are subject to a 20% restocking fee.
All sale items must be paid in full, option for layaway for items on sale is not available.
Garments with an applied monogram are returnable for store credit only. Additionally, there is a $150 alteration fee charged for the installation of a new lining (necessary to remove the monogram).
Custom-made garments are not returnable, as custom work is tailored to one specific individual. We do not offer refunds or exchanges for custom made garments. All custom-made garments are manufactured to the measurements provided by the customer – if the garment does not fit as expected, the customer will be responsible for the cost of alterations. (Instructions for taking accurate measurements are available here.)
Items in our discontinued or “close out” category can be exchanged or returned for store credit only. We do not offer refunds on these items.
Store credits are valid for one year from date of issue; if they are not used within one year, they will expire.
Escrow also know as Vintage Items: Vintage is a Pre-Owned Or Estate Piece One Of a kind, From Our Fur Collections “Sold as Is”. In addition, Escrow items are pre-owned, vintage, estate or used items, one of a kind. We act as a “middle man” in escrow transactions to protect both the buyer and seller. Our policy regarding escrow returns can be found here.
Vintage items can only be purchased by paying via a U.S.P.S Money Order Only. No exceptions.
Special Sale Items: Special sales, made available through our mailing list, print material, coupons, or other means, may be subject to their own terms and conditions. See sale information for details.