Terms & Conditions & Shipping & Returns
The buyer will have one day to inspect their purchase. Package tracking will be used to determine the date the item was received (see “shipment”). If a return or exchange is to be made, it must be shipped back to us within this one day inspection period. (We don’t need to have the package in our hands within one day, but there must be clear evidence that it was shipped back within that timeframe.)
All returns must be insured during shipping for the full purchase price of the item – if the item is not insured, a 15% penalty charge may be deducted from the original payment. This is to protect against loss or damage of the item during transit. Returns which are shipped back to Fur Outlet without a tracking number and/or delivery confirmation will be refused and returned to the customer at their expense. (We need to be able to verify the time elapsed from original delivery to time of return shipment in order to process refunds, credits, or exchanges.
The customer is responsible for all shipping/handing charges between Fur Outlet and the customer. That is, when items are returned or exchanged, the customer is responsible for the shipping/handling charges involved with the return of the item, or the shipment of a replacement item.
All returns are subject to a 20% restocking fee.
All sale items must be paid in full, option for layaway for items on sale is not available.
Garments with an applied monogram are returnable for store credit only. Additionally, there is a $150 alteration fee charged for the installation of a new lining (necessary to remove the monogram).
Custom-made garments are not returnable, as custom work is tailored to one specific individual. We do not offer refunds or exchanges for custom made garments. All custom-made garments are manufactured to the measurements provided by the customer – if the garment does not fit as expected, the customer will be responsible for the cost of alterations. (Instructions for taking accurate measurements are available here.)
Items in our discontinued or “close out” category can be exchanged or returned for store credit only. We do not offer refunds on these items.
Store credits are valid for one year from date of issue; if they are not used within one year, they will expire.
Escrow also know as Vintage Items: Vintage is a Pre-Owned Or Estate Piece One Of a kind, From Our Fur Collections “Sold as Is”. In addition, Escrow items are pre-owned, vintage, estate or used items, one of a kind. We act as a “middle man” in escrow transactions to protect both the buyer and seller. Our policy regarding escrow returns can be found here.
Vintage items can only be purchased by paying via a U.S.P.S Money Order Only. No exceptions.
Special Sale Items: Special sales, made available through our mailing list, print material, coupons, or other means, may be subject to their own terms and conditions. See sale information for details.
When items are sent to the buyer, they will be insured for the full purchase price. Shipping is done via United States Postal Service. No items will be shipped to a Post Office Box. The buyer is responsible for the shipping charges between Fur Outlet and the buyer.
Please Note: We do not guarantee delivery by a specified date. We’ll do our best to work with you and deliver items if you need them by a specific date, but please do not rely on this unless we explicitly guarantee the delivery.
All items that are shipped to Fur Outlet – whether a return, garment for alteration/storage, or otherwise – must be fully insured and traceable. Most major carriers provide some kind of tracking mechanism – check with your carrier of choice for details. If you intend to use the United States Postal Service, please request “Delivery Confirmation”.
Fur Outlet will not be held accountable in any way, shape, or form for items that are lost or damaged during shipment. All items must be sent to us via an insured, traceable method for this reason (see previous paragraph).
The customer is responsible for all shipping/handling charges between Fur Outlet and the customer, unless specifically stated otherwise. This includes sales, returns, exchanges, and all other transactions involving shipment, unless otherwise stated.
Rates and Price Variations
We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel your order prior to the item being shipped out, otherwise 20% cancellation fee will be applied on your order. We are not liable in any way if any increase occurs. Prices quoted are appropriate to the particular product at the time of quoting and these rates may change based on market value. All prices are subject to availability and can be withdrawn or varied without notice.